Refund & Returns Policy

30-Day Return Policy

We offer a generous 30-day return window for all Loewe aviator sunglasses purchases. If you're not completely satisfied with your order, you can return it within 30 days of delivery for a full refund or exchange.

Return Requirements

To ensure a smooth return process, please make sure your return meets the following requirements:

Condition of Items

• Sunglasses must be in original, unworn condition
• No scratches, damage, or signs of wear
• All protective films and stickers must remain intact
• Lenses must be clean and free from fingerprints or smudges

Required Items

• Original sunglasses case or protective pouch
• Cleaning cloth (if provided)
• All documentation and certificates of authenticity
• Original packaging and gift boxes (when applicable)

How to Return Your Order

Step 1: Contact Our Customer Service

Before sending your return, please contact our customer service team at [email protected] or call us during business hours. We'll provide you with a return authorization number and detailed instructions.

Step 2: Package Your Return

Carefully package your sunglasses in the original packaging. Include all accessories and documentation. We recommend using a trackable shipping method for your protection.

Step 3: Ship Your Return

Send your return to the address provided by our customer service team. Please include your return authorization number clearly visible on the package.

Refund Process

Once we receive your return, our team will inspect the items to ensure they meet our return requirements. Here's what happens next:

Processing Timeline

• Inspection: 1-2 business days after we receive your return
• Refund Approval: You'll receive email confirmation once approved
• Refund Processing: 5-7 business days to your original payment method
• Bank Processing: Additional 1-3 business days depending on your bank

Exchanges

If you'd like to exchange your sunglasses for a different style or size, we're happy to help. The exchange process follows the same guidelines as returns:

• Contact customer service to initiate an exchange
• Return your original item following our return process
• We'll process your exchange once we receive and inspect the returned item
• If there's a price difference, we'll charge or refund accordingly

Special Circumstances

Damaged or Defective Items

If you receive damaged or defective sunglasses, please contact us immediately. We'll provide expedited replacement or refund processing for these cases. You may be asked to provide photos of the damage for our records.

Wrong Item Received

If you received the wrong item, we'll cover all return shipping costs and expedite your replacement. Please contact customer service as soon as possible so we can resolve this quickly.

Lost or Stolen Packages

If your package was marked as delivered but you didn't receive it, please contact us within 48 hours. We'll work with the shipping carrier to investigate and provide a resolution.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Sunglasses that show signs of wear or use
• Items damaged by misuse or normal wear
• Sunglasses with prescription lenses (custom orders)
• Items returned after the 30-day return window
• Items returned without original packaging or accessories

Return Shipping

Customers are responsible for return shipping costs, except in cases where we shipped the wrong item or the item arrived damaged. We recommend using a trackable shipping method and purchasing shipping insurance for high-value returns.